Privacy & Cookie Policy
Who we are
Connecting Souls (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.
Comments & Media
When you leave comments, we collect the information shown in the comment form, along with your IP address and browser details to help prevent spam. If you upload images, please avoid including location data (geotags), as images on the site can be downloaded by others.
What information we collect
We may collect personal information when you:
- visit our website
- fill in a form or register interest
- subscribe to updates or newsletters
- place an order or make a booking
- leave comments or interact with our content
This may include your name, email address, phone number, postal address, and any information you choose to share with us. You remain in control of any profile image you upload. Your IP address may also be logged for security purposes and to identify and prevent abuse of our site.
Cookies
We use cookies to improve your experience and help the site function properly. Some cookies are essential (such as login cookies), while others help us understand how the site is used. You can manage or change your cookie preferences at any time via your browser or our cookie settings.
Third-party services such as WordPress, CookieYes, Google Analytics, Facebook, and Gravatar may also set cookies in line with their own privacy policies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We do not sell or share your personal data unnecessarily. Information is only shared where required, for example:
- with payment providers (such as PayPal/Stripe) to process payments
- with spam detection services
- with website analytics services
If you request a password reset, your IP address may be included and logged for security purposes.
How long we retain your data
Comments and related data may be stored indefinitely to allow follow-up comments to be approved automatically.
If you create an account, your personal information is stored securely and can be viewed, edited, or deleted by you at any time (except your username). Site administrators may also access this data for management purposes.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under the General Data Protection Regulation (GDPR), you have the right to:
- request a copy of the personal data we hold about you
- ask us to correct or delete your data
- withdraw consent at any time
Some data may be retained where required for legal, administrative, or security reasons.
Where your data is sent
Any comments you make on our site may be checked by automated spam detection services.
Data enquiries
For any queries related to privacy or data, please contact [email protected] or fill out our enquiry form.
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